# SupportFast Pricing

SupportFast uses simple self-serve pricing with included AI reply bundles and hard monthly caps.

Primary signup URL: https://supportfa.st/login

## Billing Model

- 7-day free trial on every paid plan.
- No free plan.
- Monthly and yearly billing for Starter, Growth, and Pro.
- Growth is the recommended plan.
- Yearly billing gives 2 months free and shows the 12-month monthly total struck through next to the discounted annual bill.
- Plan limits do not change by billing location.
- AI replies stop at the monthly cap instead of creating surprise AI bills.
- Pro is the largest public plan at launch.

## Plan Prices

| Plan | Monthly | 12-month monthly total | Discounted annual bill | Annual saving | Best for |
| --- | ---: | ---: | ---: | ---: | --- |
| Starter | $29/month | ~~$348/year~~ | $290/year | $58/year | One founder running a solo Support Account |
| Growth | $79/month | ~~$948/year~~ | $790/year | $158/year | A small team sharing support |
| Pro | $149/month | ~~$1,788/year~~ | $1,490/year | $298/year | Busier self-serve support operations |

## Plan Comparison

| Feature or limit | Starter | Growth | Pro |
| --- | ---: | ---: | ---: |
| Free trial | 7 days | 7 days | 7 days |
| Monthly price | $29/month | $79/month | $149/month |
| Annual price | $290/year | $790/year | $1,490/year |
| Annual savings | 2 months free | 2 months free | 2 months free |
| Workspaces | 1 | 1 | 3 |
| Support widgets | 1 | 3 | 6 |
| Users | 1 | 3 | 8 |
| AI reply hard cap | 1,000/month | 4,000/month | 7,500/month |
| Knowledge sources | 5 | 25 | 75 |
| Team groups | — | 3 | 8 |
| Support inbox | Included | Included | Included |
| Human handoff | Included | Included | Included |
| Guidance rules | Included | Included | Included |
| Basic analytics | Included | Included | Included |
| Private notes | — | Included | Included |
| Roles | — | Included | Included |
| Widget branding controls | — | Included | Included |
| Audit logs | — | — | Included |
| Priority support | — | — | Included |

## Checkout Notes

- The price and interval are confirmed before checkout.
- Taxes, payment method, invoice details, and currency handling are completed securely during checkout.
- Billing is attached to one Support Account. Team members share that same account; creating a team does not create a second account or free extra agent.
- Account-specific billing questions should be handled in the customer portal or by contacting support.