# SupportFast Operating Guide

## Setup

1. Create a workspace from the workspace switcher.
2. Add one source in Train before relying on the widget.
3. Add guidance for billing, refunds, security, tone, and handoff.
4. Ask real support questions in the widget preview.
5. Use Deploy only after answers are source-backed and handoff behavior is safe.

## Widget Install

1. Open Deploy.
2. Copy the script snippet.
3. Paste it before the closing body tag on the site.
4. Add every production origin that will load the widget.
5. Use the install check before sending production traffic.

## Training

Use Train for source material and guidance. Start with docs, pricing, refund policy, security notes, onboarding instructions, and known support answers. Keep sensitive behavior in guidance instead of broad prompts.

## Live Inbox

Use the inbox to review active conversations, send operator replies, pause/resume AI, add private notes, request handoff, and resolve finished conversations.

## Handoff

Use handoff when the source is missing, the answer is low-confidence, the customer is angry, the question is account-specific, or the topic involves billing exceptions, refunds, legal, security, or outages.

## Analytics

Use Analyze to review AI involvement, handoff rate, unresolved questions, negative feedback, and repeated handoff reasons. Treat repeated misses as source or guidance work.

## Removed Scope

Product test/eval, copilot, and workflow-builder features are not part of SupportFast.