An AI support team, not another FAQ chatbot.
Traditional support bots dump static knowledge links. SupportFast runs a dedicated Customer Agent that checks live tool state and an Internal Agent that improves policies from real outcomes.
The Customer Agent
Lives in your embeddable widget. Interacts with visitors, answers questions from synced docs, and queries connected tools under strict policy limits.
- HMAC cryptographically signed customer identity
- Read-only tool investigation (Stripe, Linear, Sentry)
- Safe escalation with full trace logs to founder inbox
The Internal Agent
Lives in your founder dashboard. Helps you write and test policy rules, simulate customer scenarios, and propose configuration upgrades from resolved cases.
- Policy drafting & simulation in the Test Lab
- Proposes learning candidates from resolved conversations
- Publishes immutable configuration releases with rollbacks
Every fix, fully traced — so you always know what it did and why.
SupportFast narrates its reasoning step by step: what it saw, what it suspected, and exactly which change it shipped. Nothing happens in a black box, and risky actions always pause for a human.
Everything your agent needs, wired up out of the box.
Tools, memory, streaming, and tracing — ship a production agent without stitching the plumbing together yourself.
Watch the agent reason & investigate
It plans, calls the right tools, and reports back — the full loop, streamed step by step.
Add tools in one line
Plug in any MCP server or function — the agent discovers and calls it automatically.
Remembers what matters
Long-term memory and retrieval, baked in across runs.
Returns structured output
Schema-valid, typed JSON every time — ready to use downstream.
Pauses for approval
Asks before risky actions — approve or edit each step.
Stop interrupting product work to investigate support tickets
Launch an AI Customer Agent that investigates with your real tools under policy — and keeps you in the loop for sensitive writes.